Effective Date: 19/5/2025
Last Updated: 19/5/2025
At Acres, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us, including via our website https://acres23.co.uk/.
1. Who We Are
Acres is an event venue located at 12 Acklam Road, London W10. We offer venue hire for weddings, brand activations, private events, and creative productions. We are the data controller for the personal data you share with us.
2. What Personal Data We Collect
We may collect the following information:
- Contact details: Name, email, phone number
- Event details: Event type, preferred date, guest numbers, special requests
- Technical data: IP address, browser type, device, pages visited (via cookies)
- Marketing preferences
- Communication records: Emails, messages, and enquiry form submissions
3. How We Collect Your Data
- When you fill out a form on our website
- When you contact us by email, phone, or social media
- When you book a venue visit or event
- Through cookies and analytics tools on our website
4. Why We Collect Your Data
We use your data to:
- Respond to your enquiries and provide quotes
- Manage venue bookings and events
- Send you updates or marketing (with consent)
- Improve our website and customer experience
- Comply with legal and financial obligations
5. Lawful Basis for Processing
Under the UK GDPR, we rely on the following legal bases:
- Consent – for marketing communications
- Contract – when you enquire or book an event
- Legitimate interest – for general communications and service improvements
- Legal obligation – for financial and regulatory compliance
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Website and email service providers (e.g. forms, calendars)
- Analytics and cookie-based tools (e.g. Google, Meta)
- Event partners (e.g. caterers or security) only if requested or agreed
- Legal or regulatory authorities, where required
All third-party providers are required to safeguard your data and act in compliance with UK GDPR.
7. How Long We Keep Your Data
We retain your data only as long as necessary:
- Enquiry data: Up to 24 months after last contact
- Booking and financial data: 6 years (for legal/tax purposes)
- Marketing consent: Until you unsubscribe or withdraw consent
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to processing or request restriction
- File a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, contact us at:
📧 info@acres23.co.uk
📍Acres, 12 Acklam Road, London W10 5QZ
9. Cookies and Tracking
We use cookies to improve your experience on our website. See our Cookie Policy for full details and how to manage your preferences.
10. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.
